TransSolutions
PROCESS IMPROVEMENT
Major U.S. International Airport (Client Confidential)
Security Badging Office
Photo: TransSolutions’ simulation model
Used Lean concept of waste reduction in conjunction with simulation modeling to demonstrate predicted impact of relocating or eliminating reception process on customer flow, sight lines, and efficiency. Previous flow of customers resulted in a queue separating the waiting area from the service counters.
Expanding the use of existing technology allowed the office to process arriving customers more efficiently and reduced the number of people standing in line blocking lines of sight for customers who had already checked in and were waiting to be called to a counter. Staff scheduling impacts were also evaluated and recommendations were made to improve customer service by adjusting schedules.
Lean Process and Departure Hall Design
Photos: TransSolutions
Designed the new passenger self-bag check process, lobby layout, service delivery and workflow using Lean tools to create stable, yet flexible, processes that would allow for the continuous flow of passengers through the check-in lobby with the highest quality service. Several nonvalue-added steps were removed or minimized, resulting in a process that was shorter and more valuable to the passengers.
Major Aviation Catering Service Labor
System Review and Validation
Photo: TransSolutions
Designed the new passenger self-bag check process, lobby layout, service delivery and workflow using Lean tools to create stable, yet flexible, processes that would allow for the continuous flow of passengers through the check-in lobby with the highest quality service. Several nonvalue-added steps were removed or minimized, resulting in a process that was shorter and more valuable to the passengers.
Facilities Maintenance Process Study
Completed a workflow analysis of operations, focusing on work request and preventive maintenance processes. The base-case processes for each work group’s methods were based on interviews with all staff levels as well as customers.
Evaluated current work process flows, including utilization of automated systems for the major elements of the Facilities Management Department work products to identify opportunities for removing waste from business processes and saving time and labor.